Dashboard
Net sales, tickets due, pending approvals and settled repairs on one screen — per branch or across the whole business.
Built for the whole shop
Everything CRM.bike does
From the service bay to the counter to the back office — one system your whole team works in.
Staff time tracking
Clock in and out, track hours against work orders, and see who is actually turning wrenches.
Ticketing with customer SMS
Every repair becomes a ticket with status, mechanic and due date. The customer gets a text the moment their bike is completed.
Custom invoice structures
Build the invoice layout, labour rates and fee structure your shop actually uses — not a generic template.
Inventory control
Stock counts, parts consumed on repairs, reorder points and special orders tracked to the customer.
Multi-branch ability
Run two shops or ten. Each branch keeps its own calendar, stock and staff while you see the whole picture.
Hierarchy control
Owner, manager, mechanic, sales — permissions decide what each role can see, edit and approve.
Point of sale
Ring up merchandise, parts and completed repairs at the counter with full history attached to the customer.
Reporting
Sales, service, discounts, tax and fees, staff performance — exportable when your accountant asks.
Customer management
Search by invoice, name, phone or description. Full service history, bikes owned and contact preferences.
Marketing & automation
Keep customers engaged with targeted follow-ups, timely reminders and campaigns built around their shop history.
Appointment scheduling
Organize service appointments, balance the workshop calendar and give every repair a clear place in the queue.
15+ manufacturer & distributor connections
Pull catalogues and pricing and place orders with over fifteen manufacturers and distributors.
Any shop. Any size. Anywhere.
Works on the desktop at the counter, the tablet in the service bay and the phone in your pocket.